Terms of Service

1. Agreement and service area

These Terms of Service (“Terms”) apply to your use of the Elite Transit Ventures LLC (“Elite Transit Ventures,” “we,” “us,” or “our”) website, delivery booking and tracking features, and Customer, Driver, and Owner mobile or web apps (together, the “Services”). By accessing or using a Service, you agree to these Terms. Our apps are intended for use in the United States. If you do not agree, do not use the Services.

2. Accounts and authorized use

Keep your sign-in details secure, provide accurate information, and promptly tell us if you believe an account has been accessed without permission. You are responsible for activity through your account. Do not impersonate another person, interfere with the Services, or use them for unlawful purposes. We may suspend access when reasonably needed to protect users, deliveries, or the Services.

3. Customer App and delivery requests

The Customer App and website let you submit delivery requests, review estimates, receive booking updates, and access tracking links. A request or estimate is not an accepted delivery contract. We review availability, route, vehicle fit, handling requirements, timing, and price; the delivery is confirmed only after Elite Transit Ventures accepts it and provides the final details. Estimates may change when the route, item details, access conditions, or requested timing changes.

When a confirmed request requires payment through checkout, the applicable amount and payment deadline will be shown to you. Unless your confirmation states otherwise, payment is due within 24 hours after approval. We may release or cancel an unpaid request after that window. Payment processing may be handled by a third-party provider under its own terms.

4. Changes, cancellations, and delivery items

Contact us as soon as possible to change or cancel a request. We will explain any applicable charge before it is incurred or collected. You must accurately describe the items and provide safe packaging, access instructions, and a reachable contact. We may refuse or stop a delivery that appears unlawful, unsafe, improperly packaged, or materially different from the confirmed request.

Do not put patient names, medical records, account numbers, or other sensitive health information in website or app forms. For medical courier requests, share only the handling and routing details needed to arrange the service, and ensure you are authorized to tender the item. Our courier service is not medical care or an emergency service.

5. Driver App

The Driver App is for drivers authorized by Elite Transit Ventures. Drivers may use it only for assigned deliveries, must follow the current route and handling instructions, and must keep delivery and customer information confidential. Drivers must provide accurate status updates and use location sharing only as requested for an active delivery. Location and delivery information may be visible to the customer and authorized dispatch personnel while tracking is active. Separate written driver or service agreements govern compensation and any additional role-specific requirements.

6. Owner App

The Owner App is restricted to the business owner and other people the owner authorizes. It supports booking review, dispatch, assignment, pricing, and operational updates. Authorized users must protect account access and use customer, driver, and delivery information only to operate or support the requested services.

7. Tracking and communications

Tracking links and status updates are provided to help follow a delivery. GPS, network coverage, mapping data, and device settings can affect the accuracy or availability of location and arrival estimates. Keep tracking links private and share them only with people who need them. We may contact you about a request, payment, or delivery using the contact details you provide.

8. Privacy and third-party services

Our Privacy Policy explains how information is used for booking, accounts, payments, maps, and tracking. Some Service features rely on third-party providers, which may have their own terms and privacy policies. You are responsible for reviewing those terms when you use a third-party feature.

9. Service availability and ownership

We may update, suspend, or discontinue features and may perform maintenance. We do not guarantee uninterrupted access or that every request can be served. The Services and their content belong to Elite Transit Ventures or its licensors and may not be copied, modified, or used outside the Services without permission, except as allowed by law.

10. Disclaimers and responsibility

To the extent permitted by law, the Services are provided “as is” and “as available.” Nothing in these Terms removes rights or remedies that cannot legally be waived. You are responsible for losses caused by your unlawful use, material misrepresentation, or misuse of an account. Any responsibility for a particular delivery is subject to its written confirmation and applicable law.

11. Changes to these Terms

We may update these Terms as our Services or legal requirements change. The current version will be posted on this page with its effective date. Continued use after an update takes effect means you accept the updated Terms, to the extent permitted by law.

12. Governing law and contact

These Terms are governed by Maryland law, without regard to conflict-of-law rules, except where another law must apply. Contact us with questions or delivery concerns at info@elitetransitventures.com or 443-293-9911.