Your privacy.
Learn how the customer delivery app handles your information and how to contact us about your data.
What this policy covers
This policy covers the Elite Transit Ventures customer mobile app and its connected delivery booking and tracking services. Effective October 13, 2026.
Delivery request details
When you request a delivery, you send us your name, email address, phone number, pickup and delivery addresses, requested service, date, pickup window, package size, item descriptions, quantities, optional item dimensions and weights, and any notes you enter. We use those details to review, quote, arrange, and provide your requested service and contact you about it. Please do not include patient names, medical records, identification numbers, or other sensitive medical information in delivery notes.
Booking and live tracking
A booking reference lets you check the status of your request. A separate tracking link provided by your courier can show the delivery route, service, driver-provided arrival estimate, delivery progress, and the driver’s shared location. Anyone with a complete reference or tracking link may be able to view its status or delivery details; share them only with people you trust. The customer app does not request your phone’s location. Driver location is provided by the connected courier service and location sharing ends after a delivery is marked delivered.
Saved references on your phone
If you save a reference or tracking link, the installed mobile app keeps up to eight saved entries in your device’s secure storage. The app saves the reference or link token, service label, and saved date; it does not save your booking form or delivery addresses there. You can remove individual entries or clear all saved entries from the Saved screen. Saved entries may remain in the iOS Keychain after reinstalling the app, so use Clear saved references when you want to remove them.
Service providers and maps
The connected booking and tracking services use hosted infrastructure to store and process delivery records. Infrastructure providers may process technical request information such as an IP address to operate the service. Address suggestions and route previews send your entered pickup and drop-off locations to Geoapify through our booking service to find addresses and calculate driving mileage and estimates. Estimates and item details are saved with your delivery request. No maps API key is stored in the app. When a shared driver location is displayed, the map is supplied by OpenStreetMap and its tile providers; those providers receive the map request and coordinates. If you choose to open a location in another maps app, that provider receives the location you open. Those providers handle requests under their own privacy policies. We do not include advertising or behavioral analytics code in this customer app.
Sharing and data handling
Delivery information is used to handle your request and provide the delivery service. It is handled by Elite Transit Ventures and service providers supporting these functions, and may be disclosed when required by applicable law. Requests to the booking and tracking services use HTTPS. References saved by the installed app use the device’s secure storage. The app does not sell customer data or use it for advertising tracking.
Your choices and deletion requests
You may use the app without creating a customer account. Saving references is optional, and removing a saved reference removes the saved entry from your phone; it does not delete the underlying delivery or booking record. To ask about, correct, or request deletion of a booking or delivery record, email info@elitetransitventures.com or call 443-293-9911. Include the booking reference when available, and do not send sensitive medical information. We may need to verify the request and retain records needed to fulfill a service, resolve a dispute, or satisfy applicable business requirements.
Contact and updates
Elite Transit Ventures • info@elitetransitventures.com • 443-293-9911 • elitetransitventures.com. We will update the effective date when this policy changes.